Jan 20, 2024Confirmed
DPD customer-service chatbot swore at a customer and called DPD 'the worst delivery firm in the world'
Rogue: Acted on its ownAI loose in the worldOtherDERIVED
Approved by person, Oct 11, 2026. How entries are approved
On January 18, 2024, musician Ashley Beauchamp got DPD UK's AI chat assistant to swear, to call DPD the worst delivery firm in the world, and to write a poem and haiku disparaging the company, after it failed to give him a contact number. DPD said an error occurred after a system update the previous day and disabled the AI element of the chatbot.
What this means for youA software update can strip a chatbot's guardrails overnight, so re-test your customer-facing bot after every vendor update, not just at launch.
Sources
- Fox Businesshttps://www.foxbusiness.com/technology/dpd-ai-error-causes-chatbot-swear-calls-itself-worst-delivery-service-disgruntled-user-report
- South China Morning Posthttps://www.scmp.com/tech/tech-trends/article/3249284/uk-delivery-firm-dpd-suspends-ai-chat-function-after-bot-swears-customer-and-writes-poem-disparaging
rogue:R1
Covered by snapshot 45
da93f03b406f409940d0a6ef47b526607f82ebf457d98f69299b88aceede576a
This entry is record number 2209. It has not been edited since it was approved; the hash above would not match if it had. How to verify