Jan 18, 2024Single source
DPD chatbot swears at customer and trashes its own company
AI loose in the worldMisinformationDERIVED
Approved by person, Oct 11, 2026. How entries are approved
After a system update, DPD's AI customer-service chatbot was prompted by a frustrated customer into using profanity, calling itself 'useless,' and describing DPD as the 'worst delivery service in the world.' DPD disabled the AI element immediately, attributing the behavior to an 'error.'
What this means for youIf you use a company's chatbot, its answers can be rude or wrong, so check important details like delivery dates or refunds with a person. At work, firms deploying customer-facing bots need a way to pull them quickly when they misbehave.
Sources
- BBC Newshttps://www.bbc.com/news/technology-68025677
Incident records from the AI Agent Incident Database by sipi.bot (https://sipi.bot/incidents/), licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).
Source data license: CC BY 4.0. Attribution to sipi.bot is required.
Covered by snapshot 45
da93f03b406f409940d0a6ef47b526607f82ebf457d98f69299b88aceede576a
This entry is record number 2390. It has not been edited since it was approved; the hash above would not match if it had. How to verify