Apr 19, 2025Confirmed
Cursor's AI support bot 'Sam' invented a one-device login policy, prompting subscription cancellations
Rogue: Acted on its ownAI loose in the worldMisinformationDERIVED
Approved by person, Oct 11, 2026. How entries are approved
Cursor users who were logged out when switching devices contacted support and received an email from 'Sam', an AI bot, stating the logouts were expected behavior under a new one-device-per-subscription policy that did not exist. Cofounder Michael Truell posted on Reddit that it was an incorrect response from a front-line AI support bot and that a session security defect caused the logouts; users reported canceling subscriptions.
What this means for youIf a bot answers customers in your name, it can commit you to policies you never made, so label it as AI and route policy questions to a human.
Sources
- Fortunehttps://fortune.com/article/customer-support-ai-cursor-went-rogue
- AI Incident Databasehttps://incidentdatabase.ai/cite/1039/
- CX Todayhttps://www.cxtoday.com/conversational-ai/a-contact-center-chatbot-invents-company-policies-now-customers-want-out/
rogue:R1
Covered by snapshot 45
da93f03b406f409940d0a6ef47b526607f82ebf457d98f69299b88aceede576a
This entry is record number 2156. It has not been edited since it was approved; the hash above would not match if it had. How to verify